The practitioners and staff at Serenity Health are following strict safety and cleaning protocols for our mutual comfort and safety. Here’s what you can expect for in-person visits:
Before Your Visit
In advance of your visit you will receive an email with a COVID-19 screening questionnaire. You must fill out this questionnaire 24hrs before your appointment. If you answer yes to any of the questions, please contact the clinic to re-schedule your appointment.
If you or someone in your household is experiencing symptoms or is at risk of exposure, please call 811 for guidance.
Family members or support persons: Patients should only have a support member in the visit if absolutely necessary. The support person will also be required to wear a mask and perform hand hygiene when entering and leaving the clinic.
When You Arrive
Please do not enter the clinic until a few minutes before your appointment.
Please leave any unnecessary items in your car. Only bring what you need to your visit.
Please put on your mask before entering the building. Please bring your own mask to all your appointments. If you forget, we have disposable masks for purchase.
Hand Hygiene: When you enter the clinic, please sanitize your hands. We will provide some for your use.
You will be asked to complete an additional COVID screening document with reception once you arrive for your appointment.
While Inside The Clinic
Public washrooms in the hallway are available if needed. Please perform hand hygiene upon entering and exiting the washroom.
Please cough or sneeze into your arm or a tissue and dispose of the tissue immediately, then wash or sanitize your hands.
Do your best to maintain physical distancing of 2 meters or more between yourself and others.
Payment & Re-booking
If you have entered a credit card into our Jane app booking software, we can complete payment using the app. We just need permission from you after confirming the fees.
We can also accept payment using our POS system in clinic if you prefer. The device will be cleaned between uses to keep you safe.
Please stand behind the plexiglass barriers when interacting with our front desk staff for payment and re-booking.
We’re going to great lengths to keep your time at Serenity Health safe, calm, supportive and clean, and we encourage you to help us in that mission!