The practitioners and staff at Serenity Health are following strict safety and cleaning protocols for our mutual comfort and safety. Here\u2019s what you can expect for in-person visits:<\/p>\n\n\n\n
Before Your Visit<\/em><\/strong><\/p>\n\n\n\n In advance of your visit you will receive an email with a COVID-19 screening questionnaire. You must fill out this questionnaire 24hrs before your appointment. If you answer yes to any of the questions, please contact the clinic to re-schedule your appointment.<\/p>\n\n\n\n If you or someone in your household is experiencing symptoms or is at risk of exposure, please call 811 for guidance.<\/p>\n\n\n\n Family members or support persons: Patients should only have a support member in the visit if absolutely necessary. The support person will also be required to wear a mask and perform hand hygiene when entering and leaving the clinic.<\/p>\n\n\n\n When You Arrive<\/em><\/strong><\/p>\n\n\n\n Please do not enter the clinic until a few minutes before your appointment.<\/p>\n\n\n\n Please leave any unnecessary items in your car. Only bring what you need to your visit.<\/p>\n\n\n\n Please put on your mask before entering the building. Please bring your own mask to all your appointments. If you forget, we have disposable masks for purchase.<\/p>\n\n\n\n Hand Hygiene: When you enter the clinic, please sanitize your hands. We will provide some for your use.<\/p>\n\n\n\n You will be asked to complete an additional COVID screening document with reception once you arrive for your appointment.<\/p>\n\n\n\n While Inside The Clinic<\/em><\/strong><\/p>\n\n\n\n Public washrooms in the hallway are available if needed. Please perform hand hygiene upon entering and exiting the washroom.<\/p>\n\n\n\n Please cough or sneeze into your arm or a tissue and dispose of the tissue immediately, then wash or sanitize your hands.<\/p>\n\n\n\n Do your best to maintain physical distancing of 2 meters or more between yourself and others.<\/p>\n\n\n\n Payment & Re-booking<\/em><\/strong><\/p>\n\n\n\n If you have entered a credit card into our Jane app booking software, we can complete payment using the app. We just need permission from you after confirming the fees.<\/p>\n\n\n\n We can also accept payment using our POS system in clinic if you prefer. The device will be cleaned between uses to keep you safe.<\/p>\n\n\n\n Please stand behind the plexiglass barriers when interacting with our front desk staff for payment and re-booking.<\/p>\n\n\n\n We\u2019re going to great lengths to keep your time at Serenity Health safe, calm, supportive and clean, and we encourage you to help us in that mission!<\/p>\n","protected":false},"excerpt":{"rendered":"